Returns & Exchanges
At Cream Co., we want you to love your skincare routine. If you are not completely satisfied with your purchase, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Ensure the items are in their original packaging and securely sealed to prevent damage during transit; please include your original packing slip.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing